Do I need to attend the monthly meetings?
In Short – Yes. Not having a representative at the monthly service meetings assumes acceptance of changes in management/configuration/billing decisions etc. It is important you have representation at these sessions so you are aware of changes and have a voice in the service direction.

How do I get Support?
Slack @ NC State is a Community of Practice. There is a workspace dedicated to administration and support where workspace owners and admins collaborate to ensure that everyone can be successful with slack. If there is a technical challenge we can’t solve together, the service team will open a ticket with Salesforce and resolve the issue.

When does the slack contract renew?
The slack contract is renewed each year on September 1st

How much does is cost to use Slack?
The annual is cost is approximately $60 per user on an annual basis.

How do I get a workspace for my team or department?
You can get a new workspace for your team or department by filling out the Slack Enterprise Grid Workspace Application.

The grid is more than I pay now, why should I choose it?
In pro and business plus plans, each person is paid for in each workspace. So the more workspaces an indivdual participates in, the more expensive it is for that multi-workspace user. In the grid, you only pay once for an individual user. So the more workspaces an individual participates in, the more realized savings are achieved. 

With the grid, there are pricing discounts achieved with volume. So the more people we get to participate in the grid, the greater the savings for everyone. Grid also comes with some added benefits like SSO and automatic user provisioning to your workspace/channels.

The last main benefit of the grid is that because users are billed and nothing else, you don’t pay for additional workspaces. This can be used as a strategic advantage within a college or Division. Things like a Research Development workspace that contains Researchers, Software Developers and IT people collaborating on specific software or compute challenges. 

Another opportunity is a Business Office workspace where all of the financial business happens with department heads and department finance people from within your unit, enabling streamlining reconciliations or fast communication and collaboration for grant proposals. 

None of that would have any additional cost.